Carnes Crossing Node Remediation

Strategic Action Plan & Risk Assessment

📊 View Master Data (Excel)
4 Imminent Churn Risk

High-Value (300M+) customers with 10+ competitor visits.

82% Hardware Failure Rate

Of critical packet loss failures linked to legacy 844 ONTs.

191 WiFi Coverage Risk

Customers reporting weak device signal (-80dBm+).

14 Immediate Swaps

Total units requiring immediate replacement.

Strategic Plan of Attack

🔥 PRIORITY 1: RETENTION OUTREACH (Immediate) We have identified 4 High-Value Subscribers ($300M+ Tier) demonstrating active churn intent.
  • Action: Initiate "White Glove" proactive outreach today.
  • Narrative: "Quality Assurance Upgrade" to improve in-home WiFi coverage.
  • Goal: Preempt cancellation before they switch providers.

Technical Resolution: The "Replace on Sight" Policy

Data indicates the legacy 844 Model gateway has inferior WiFi range for these home sizes, resulting in packet loss at the edge of coverage. We are implementing a mandatory swap policy.

Legacy Integrated Gateway 844 Model
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Two-Box Mesh Solution 1101X ONT + U6T Router

Priority 2: Expanded Mitigation

Schedule preemptive hardware refreshes for the remaining 10 customers who fit the failure profile (844 Model + Weak WiFi Signal) but have not yet engaged competitors.

In-Home WiFi Coverage Gap (Phase 3)

15% of the node (191 customers) reports low RSSI (weak WiFi between device and router). This is not an Outside Plant issue; it is an in-home coverage challenge. Recommendation: Target these customers for Managed WiFi / Mesh upsell campaigns.

Failure Source Analysis

The 844 Model accounts for the vast majority of critical packet loss tickets.

In-Home WiFi Health

15% of node represents immediate upsell opportunity for Mesh WiFi.